Privacy Policy
Last Updated: June 2026
Introduction
Welcome to Eleanor Mae’s Privacy Policy.
Eleanor Mae (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.eleanormae.co.uk, purchase our products, submit an enquiry, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Important Information and Who We Are
Data Controller
Eleanor Mae is the data controller and responsible for your personal data.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details above.
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO): www.ico.org.uk
The Information We Collect
We may collect and process the following personal data:
Identity Data
First name
Last name
Contact Data
Email address
Billing address
Delivery address
Transaction Data
Details of products purchased
Payment status and order history
Event enquiry details
Marketing Data
Email marketing preferences
Subscription status
We do not intentionally collect sensitive personal data.
How We Collect Your Data
We collect information through:
Direct interactions
You may provide data when you:
Make a purchase on our website
Submit an enquiry form
Contact us by email
Sign up for marketing emails
Request event services
Automated technologies
Our website (Squarespace) may automatically collect limited technical data such as browser type and device information to ensure the site functions properly.
Third parties
We may receive data from:
Payment processors (Stripe, PayPal)
Delivery providers (Royal Mail, DPD)
Email marketing services (Squarespace Email Campaigns)
How We Use Your Information
We use your personal data to:
Process orders
Take payment and process transactions
Fulfil and deliver orders
Send order confirmations and updates
Provide services
Respond to customer enquiries
Manage event fragrance bookings and quotations
Marketing
Send email updates, offers, and product news (only if you have opted in)
Manage email subscriptions
You can unsubscribe from marketing emails at any time.
Business operations
Improve our website and services
Maintain records for tax and accounting
Prevent fraud and misuse
Lawful Basis for Processing
We process your personal data under the following legal bases:
Contract: to fulfil orders and provide services
Legal obligation: for tax and accounting requirements
Legitimate interests: to operate and improve our business
Consent: for email marketing communications
Marketing Communications
If you opt in to marketing, we may send you emails about:
New products
Seasonal launches
Offers and promotions
Event services
You can opt out at any time by clicking the unsubscribe link or contacting us directly.
Sharing Your Data
We only share your data when necessary, including with:
Payment providers
Stripe
PayPal
Delivery companies
Royal Mail
DPD
Service providers
Squarespace (website hosting & ecommerce platform)
Squarespace Email Campaigns
We do not sell your personal data.
International Transfers
Some of our third-party providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in line with UK GDPR.
Data Security
We take appropriate security measures to protect your personal data against:
Loss
Misuse
Unauthorised access
Disclosure or alteration
Access is limited to individuals who need it for business purposes.
Data Retention
We retain personal data only for as long as necessary, including:
Order and transaction data (up to 6 years for tax/legal requirements)
Marketing data (until you unsubscribe or withdraw consent)
Enquiry data (for as long as needed to respond and follow up)
After this period, data is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request restriction of processing
Withdraw consent at any time
Request data portability
To exercise these rights, contact us using the details above.
Cookies
Our website uses cookies to ensure it functions correctly and to support ecommerce functionality.
You can control cookies through your browser settings. Where required, we will request consent for non-essential cookies.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Eleanor Mae
Email: jordan@scentworkssolutions.com
Address: Unit 13B Saffron Way, Leicester, LE2 6UP